Holy Pawz Grooming Policies 

1. Booking All appointments for each pet require their own individual booking and non-refundable deposit. Canceling with less than 48 hours’ notice results in automatic loss of deposit. Deposits are transferable for one reschedule only. They are not transferable to another pet or owner. 

2. Health & Allergies Holy Pawz is not responsible for any pre-existing health conditions or medical issues that arise during or after grooming. It is the owner’s responsibility to inform us of any known allergies. Holy Pawz is not liable for allergic reactions caused by undisclosed sensitivities. 

3. Drop-Offs, Pick-Ups & Late Fees Timeliness is important. Late drop-offs or pick-ups may incur additional fees at the discretion of Holy Pawz. If you anticipate being late for pick-up, you must communicate with us. Excessive lateness beyond the agreed timeframe may result in a late fee. “Squeeze-in” or last-minute appointments, as well as extended drop-off or pick-up times, may also incur additional fees. 

4. Behavior & Safety If a pet exhibits aggressive behavior or bites during grooming, and this behavior was not previously disclosed, the owner may be held liable. Holy Pawz reserves the right to refuse service to any pet for safety or behavioral reasons. 

5. Treats & Allergies Pet parents may leave treats with their pets. However, Holy Pawz is not responsible for any reactions or allergies resulting from those treats. 

6. Incomplete Services While we do our best to complete every groom fully and safely, in the event a service cannot be finished (due to behavior or stress), you are still responsible for payment of the services completed up to that point. 

7. Damages If your pet breaks a grooming tool or causes property damage during service due to behavior, you may be responsible for repair or replacement costs. 

8. Payment & Non-Payment Payment is due at the time of service. If a customer refuses to pay, services will be permanently discontinued for that pet and any others under the same ownership. 

9. Service Satisfaction We do not offer refunds. If you are unsatisfied with a service, you must notify us at the time of pick-up. We believe in working together to find a solution and improve your pet’s experience. 

10. Social Media Pet parents agree that Holy Pawz may use photos or videos of their pets on social media or marketing materials. If you wish to opt out, simply let us know and we’ll respect your preference.